> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask a business its hours

> Have Muse phone a business with Prism and confirm when it's open on a specific day, including holiday hours and last orders.

Online hours are often out of date, especially around holidays. In this recipe, Muse phones the business and asks, and you get back exactly what they said, with any conditions. Prism only asks questions on this call, so it's also the easiest way to check that Rime Calls works.

## What you'll need

* Rime Calls connected in Muse. If it isn't, [set it up](https://docs.rime.ai/docs/prism/muse.md) first.
* The business's phone number.
* The specific day or date you care about. "Are you open Thanksgiving Day?" gets a better answer than "What are your hours?"

## Ask Muse

Copy this into Muse and fill in the brackets:

```text wrap theme={null}
Call [business] at [phone number] and ask whether they're open on [day or date], and what their hours are that day. Also ask [follow-up question]. My name is [your name].
```

More ways to ask:

> Call Golden Wok at (415) 555-0103 and ask what time their kitchen stops taking takeout orders on Sunday.

> Call Bay Hardware at (415) 555-0104 and ask if they're open on Thanksgiving Day, and if not, what their hours are the day after.

> Call Sunset Pharmacy at (415) 555-0105 and ask what time the pharmacy counter closes today. It can close earlier than the store.

Muse shows you who it'll call and what it'll ask, and waits for your OK before it dials.

## How the call goes

1. Prism says it's an AI assistant calling for you, and that the call is transcribed.
2. It asks your question with the exact date.
3. If the answer comes with conditions, such as "we close early at 3" or "the kitchen closes an hour before", Prism keeps them and asks your follow-up.
4. If the person isn't sure, Prism doesn't push. It asks whether someone else knows, or reports that they weren't sure.
5. It says goodbye and hangs up, and Muse shows you the report.

## What you get back

| Result | What it means | What to do next |
| - | - | - |
| Done | They clearly stated their hours for that day | Nothing. The hours are in the report. |
| Partly done | You got some of it, such as the store's hours but not the kitchen's | Ask Muse to call again with just the missing question |
| Not done | They couldn't or wouldn't say | Check their website, or call yourself |
| Voicemail left or no answer | Nobody took the call | Often a sign they're closed right then. Try again later. |

## Tips

* **Name the department.** Pharmacy counters, kitchens, and service desks often keep different hours from the front door.
* **Ask several things in one call.** Put every question in one request, because a number takes only 2 calls a day.
* **Call during the day.** Rime Calls places calls between 9:00 and 20:00 in the business's local time. To find out whether a place is open late, call during the day and ask.

> [accordion] For developers: what Muse sends
>
> | Field | Example | Why it matters |
> | - | - | - |
> | `to` | `(415) 555-0104` | A US or Canadian business line |
> | `goal` | `Find out if Bay Hardware is open on Thanksgiving Day and its hours that day. If closed, ask its hours the day after.` | One clear question, with the exact date |
> | `on_behalf_of` | `Sam Lee` | Prism says it's calling for you |
> | `may_agree_to` | *(empty)* | Nothing to agree to. Prism only asks. |
> | `recipient_name` | `Bay Hardware` | Who Prism expects to answer |
> | `max_minutes` | `3` | An hours question is short |

## Next steps

Now that your first call works, try a recipe that books something:

* [Book a table](https://docs.rime.ai/docs/prism/muse/book-a-table.md) at a restaurant.
* [Book a haircut](https://docs.rime.ai/docs/prism/muse/book-a-haircut.md) within your time and price.
* [Move or cancel a reservation](https://docs.rime.ai/docs/prism/muse/move-or-cancel-reservation.md) without waiting on hold yourself.
* [Troubleshooting](https://docs.rime.ai/docs/prism/muse.md#troubleshooting), if Muse can't place the call.


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