> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rime.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask a hotel about rates

> Have Muse phone a hotel's front desk with Prism for the real nightly total, fees, and policies for your dates, and whether they'll beat an online price.

Online prices often leave out resort fees, parking, and taxes, and hotels sometimes offer a better rate when you book direct. In this recipe, Prism calls the front desk and asks for the full nightly rate for your dates, every fee, and the cancellation policy. If you give it an online price, it asks whether they'll match or beat it. This recipe asks questions only, so Prism never books a room or gives card details.

## What you'll need

* Rime Calls connected in Muse. If it isn't, [set it up](https://docs.rime.ai/docs/prism/muse.md) first.
* The hotel's own front desk number, not a central reservations line or a booking site's number.
* Your check-in and check-out dates, the number of guests, and the room type you want.
* Anything else you need to know: parking, breakfast, early check-in, pets.
* An online price you've seen, with the site and room type, if you want them to beat it.

## Ask Muse

Copy this into Muse and fill in the brackets:

```text wrap theme={null}
Call [hotel] at [front desk number] and ask the nightly rate for [room type] for [number] adults, checking in [date] and out [date]. Ask for the total with taxes and every fee, the cancellation policy, and [parking / breakfast / other]. I've seen $[price] a night on [site], so ask if they can beat it if I book direct. Don't book anything. I'm [your name].
```

More ways to ask:

> Call Hotel Alder at (415) 555-0120 and ask the rate for a king room, 2 adults, Dec 18 to Dec 20. Ask about the resort fee, overnight parking, and whether breakfast is included. I saw \$219 a night on a booking site, so ask if they'll do better direct.

> Call Seaside Inn Monterey at (831) 555-0121 and ask if they have two queen beds for 2 adults and 2 kids for Dec 26 to 28, the total with taxes, and whether they allow dogs and what that costs.

Muse shows you the call details and waits for your OK before it dials.

## How the call goes

1. Prism says it's an AI assistant calling for you, and that the call is transcribed.
2. It gives your dates, guests, and room type, and asks the nightly rate.
3. It asks what's added on top: taxes, any resort or destination fee, parking, and anything else you asked about.
4. It asks for the cancellation policy and deadline, and, if you gave an online price, whether they'll match or beat it for booking direct.
5. If they offer to book or hold a room, or ask for a card, Prism says you'll decide and call back.

## What you get back

| Result | What it means | What to do next |
| - | - | - |
| Done | Rate, fees, and policy all answered | Compare the real total in the report with the online price |
| Partly done | Some answers, such as the rate but not the parking cost | The report shows what's missing |
| Not done | No availability for your dates, or they wouldn't quote by phone | Try other dates or hotels |
| Voicemail left or no answer | Nobody took the call | Front desks are quietest mid-morning |

## Tips

* **Call the hotel, not the chain.** A central reservations line often can't see local deals or answer questions about parking and fees.
* **Ask for the total.** The fees and taxes are usually where online and direct prices differ. The report keeps each number separate so you can add them up.
* **Book it yourself.** Prism never gives payment details, and hotel prices change through the day. If you like a rate, book soon with the hotel.
* **Mention only discounts you have.** AAA, government, or corporate rates are usually checked at check-in.

> [accordion] For developers: what Muse sends
>
> | Field | Example | Why it matters |
> | - | - | - |
> | `to` | `(415) 555-0120` | A US or Canadian business line |
> | `goal` | `Find out the nightly rate and total with taxes and fees for a king room, 2 adults, Dec 18 to 20, plus parking, breakfast, and cancellation policy; ask if they beat $219 a night for booking direct` | Every question in one call |
> | `on_behalf_of` | `Sam Lee` | Prism says it's calling for you |
> | `may_agree_to` | *(empty)* | Prism books nothing and holds nothing |
> | `context` | `Check-in Thu Dec 18, check-out Sat Dec 20, 2 nights. 2 adults. King bed. Online price: $219 per night before taxes, king room, free cancellation.` | What the front desk will ask, and the price to beat |
> | `max_minutes` | `6` | Front desks often put callers on hold |

## Next steps

* [Move or cancel a reservation](https://docs.rime.ai/docs/prism/muse/move-or-cancel-reservation.md) you already have.
* [Book a table](https://docs.rime.ai/docs/prism/muse/book-a-table.md) near the hotel.
* [Troubleshooting](https://docs.rime.ai/docs/prism/muse.md#troubleshooting), if Muse can't place the call.


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