> ## Documentation Index > Fetch the complete documentation index at: https://docs.rime.ai/llms.txt > Use this file to discover all available pages before exploring further. # Move or cancel a reservation > Have Muse phone a hotel, restaurant, or salon with Prism to move your booking or cancel it, and bring back a confirmation. Plans change. In this recipe, you give Muse your booking details and what you want instead. Prism calls, finds your reservation, moves it to a time you allow or cancels it, and gets a confirmation. If the change would cost a fee you didn't allow, Prism checks with you first. It works for hotels, restaurants, salons, and anything else booked by phone or with a confirmation number. ## What you'll need * Rime Calls connected in Muse. If it isn't, [set it up](https://docs.rime.ai/docs/prism/muse.md) first. * The business's phone number. For a hotel, use the hotel's own front desk, which can see your booking. * The existing booking: the name it's under, the date and time, and the confirmation number if you have one. * The phone number or email on the booking. Many places look reservations up by phone number. * To move it, the new times you'd accept. To cancel, whether you'd accept a cancellation fee, and how much. ## Ask Muse To move a booking, copy this into Muse and fill in the brackets: ```text wrap theme={null} Call [business] at [phone number] and move my reservation under [name] for [current date, time, party size], confirmation [number], to [new day and time]. [Backup time] also works. If they can't move it, keep the original. Don't agree to any fee. ``` To cancel a booking: ```text wrap theme={null} Call [business] at [phone number] and cancel my reservation under [name] for [dates or date and time], confirmation [number]. Get a cancellation number if they have one. Don't agree to a cancellation fee. ``` More ways to ask: > Call the Hotel Alder front desk at (415) 555-0120 and cancel confirmation HA48213 for Sam Lee, Dec 18 to 20. Get a cancellation number. A fee up to \$50 is fine. > Call Luigi's Trattoria at (415) 555-0101 and move Sam Lee's table for 2 this Friday at 7pm to Saturday at 7 or 7:30. It's booked under (415) 555-0199. If Saturday doesn't work, keep Friday. > Call Lumen Salon at (415) 555-0107 and cancel Sam Lee's cut with Dana on Tuesday at 6pm. If there's a late-cancellation fee, don't agree to it. Ask if they can move it to next week instead and tell me the options. Muse shows you the call details and waits for your OK before it dials. ## How the call goes 1. Prism says it's an AI assistant calling for you, and that the call is transcribed. 2. It gives the details of the existing booking, and waits while staff find it. 3. To move it, Prism asks for your new time and accepts only a time you allowed. If nothing fits, it keeps the original and passes on what they offered. 4. To cancel, it asks for a cancellation number. If a fee applies that you didn't allow, it doesn't agree. It asks whether the fee can be waived or the booking moved, and checks back with you. 5. It confirms the change back, says goodbye, and hangs up. ## What you get back | Result | What it means | What to do next | | - | - | - | | Done | Moved to a time you allowed, or cancelled within your fee limit | The report has the new time or the cancellation number | | Partly done | Cancelled, for example, but they'll confirm by email | The report says what's pending | | Not done | No allowed time was free, a fee applied, or they couldn't find the booking | Your original booking still stands unless the report says otherwise | | Voicemail left or no answer | Nobody took the call | Try again. If you're cancelling close to the time, call yourself. | ## Tips * **Say what to keep if the change fails.** "If Saturday doesn't work, keep Friday" protects you from losing both. * **Set the fee you'd accept.** Prism never agrees to a fee you didn't allow. If a small fee is fine, say so: "a fee up to \$20 is fine". * **Cancel early.** Many places charge for cancellations within 24 hours, and Rime Calls places calls only between 9:00 and 20:00 local time. * **Booked through an app?** A booking made on a reservation app may need to be changed in that app. The report says if staff can't change it. > [accordion] For developers: what Muse sends > > | Field | Example | Why it matters | > | - | - | - | > | `to` | `(415) 555-0101` | A US or Canadian business line | > | `goal` | `Move Sam Lee's reservation for 2 from Friday 7pm to Saturday 7pm or 7:30pm; if neither is available, keep the Friday booking` | What to change, and what to keep if the change fails | > | `on_behalf_of` | `Sam Lee` | Prism says it's calling for you | > | `may_agree_to` | `Saturday at 7:00 or 7:30 pm for 2. Keep the original if neither is available. No fees, deposits, or a different party size.` | Prism can switch only to a time you allowed, and never cancels the original unless you said so | > | `context` | `Existing booking: Sam Lee, party of 2, Friday 7:00 pm, booked under phone (415) 555-0199. No confirmation number.` | What staff need to find the booking | ## Next steps * [Ask a hotel about rates](https://docs.rime.ai/docs/prism/muse/ask-hotel-rates.md) for your new dates. * [Book a table](https://docs.rime.ai/docs/prism/muse/book-a-table.md) somewhere else. * [Troubleshooting](https://docs.rime.ai/docs/prism/muse.md#troubleshooting), if Muse can't place the call. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.