Skip to main content
Before you drive across town, have Muse call. In this recipe, Prism checks that the store has the exact item, confirms the price, and asks them to set it aside under your name until you get there. Prism never pays or gives card details. If the store only holds paid items, Muse tells you how to finish it yourself.

​
What you’ll need

  • Rime Calls connected in Muse. If it isn’t, set it up first.
  • The store’s phone number. For a chain, use the local store’s number, not the national line.
  • The exact item: brand, model, and size or color. A model number or SKU from the store’s website is best.
  • How many you need, and when you can pick it up.
  • The price you expect, if you saw one online.

​
Ask Muse

Copy this into Muse and fill in the brackets:
More ways to ask:
Call Mission Hardware at (415) 555-0111 and check if they have the DeWalt DCD771C2 drill kit in stock. If yes, ask them to hold one for Sam Lee until 6pm today. I saw it online for $99, so check that’s the in-store price. Callback (415) 555-0199.
Call Fog City Running at (415) 555-0112 and ask if they have the Brooks Ghost 16 in men’s 10.5 wide. If not, ask what sizes they do have and when they expect more.
Call Corner Books at (415) 555-0113 and ask if they have two copies of “The Overstory” in paperback. Hold both for Sam Lee until Saturday.
Muse shows you the call details and waits for your OK before it dials.

​
How the call goes

  1. Prism says it’s an AI assistant calling for you, and that the call is transcribed.
  2. It asks for the item by model number or SKU. If staff put the call on hold to check the shelf, Prism waits.
  3. It confirms the price, and notes any difference from what you saw online.
  4. It asks for a hold under your name until your pickup time, and asks how long they’ll keep it.
  5. If they suggest a substitute, a different size, or want payment to hold it, Prism takes it down and agrees to nothing.

​
What you get back

​
Tips

  • Use the model number or SKU. “The cordless DeWalt drill” can mean a dozen products, and a model number gets a clear yes or no.
  • Holds are a courtesy. Many stores hold items for a few hours or until closing, and some don’t hold at all. The report says exactly what they agreed to.
  • Paid holds come back to you. If the store wants payment, its own “buy online, pick up in store” option is usually fastest.
  • Out of stock? Ask Muse to try the next store.

​
Next steps