Skip to main content
Plans change. In this recipe, you give Muse your booking details and what you want instead. Prism calls, finds your reservation, moves it to a time you allow or cancels it, and gets a confirmation. If the change would cost a fee you didn’t allow, Prism checks with you first. It works for hotels, restaurants, salons, and anything else booked by phone or with a confirmation number.

​
What you’ll need

  • Rime Calls connected in Muse. If it isn’t, set it up first.
  • The business’s phone number. For a hotel, use the hotel’s own front desk, which can see your booking.
  • The existing booking: the name it’s under, the date and time, and the confirmation number if you have one.
  • The phone number or email on the booking. Many places look reservations up by phone number.
  • To move it, the new times you’d accept. To cancel, whether you’d accept a cancellation fee, and how much.

​
Ask Muse

To move a booking, copy this into Muse and fill in the brackets:
To cancel a booking:
More ways to ask:
Call the Hotel Alder front desk at (415) 555-0120 and cancel confirmation HA48213 for Sam Lee, Dec 18 to 20. Get a cancellation number. A fee up to $50 is fine.
Call Luigi’s Trattoria at (415) 555-0101 and move Sam Lee’s table for 2 this Friday at 7pm to Saturday at 7 or 7:30. It’s booked under (415) 555-0199. If Saturday doesn’t work, keep Friday.
Call Lumen Salon at (415) 555-0107 and cancel Sam Lee’s cut with Dana on Tuesday at 6pm. If there’s a late-cancellation fee, don’t agree to it. Ask if they can move it to next week instead and tell me the options.
Muse shows you the call details and waits for your OK before it dials.

​
How the call goes

  1. Prism says it’s an AI assistant calling for you, and that the call is transcribed.
  2. It gives the details of the existing booking, and waits while staff find it.
  3. To move it, Prism asks for your new time and accepts only a time you allowed. If nothing fits, it keeps the original and passes on what they offered.
  4. To cancel, it asks for a cancellation number. If a fee applies that you didn’t allow, it doesn’t agree. It asks whether the fee can be waived or the booking moved, and checks back with you.
  5. It confirms the change back, says goodbye, and hangs up.

​
What you get back

​
Tips

  • Say what to keep if the change fails. “If Saturday doesn’t work, keep Friday” protects you from losing both.
  • Set the fee you’d accept. Prism never agrees to a fee you didn’t allow. If a small fee is fine, say so: “a fee up to $20 is fine”.
  • Cancel early. Many places charge for cancellations within 24 hours, and Rime Calls places calls only between 9:00 and 20:00 local time.
  • Booked through an app? A booking made on a reservation app may need to be changed in that app. The report says if staff can’t change it.

​
Next steps